KCS encourages open communication without fear of retaliation. This facilitates our ability to identify and respond to compliance problems. If there are any questions or concerns regarding compliance with state or federal law, or any aspect of the Compliance Program, including the compliance policies or procedures, personnel should seek immediate clarification from their supervisor or the Compliance Officer. If anyone has knowledge of, or in good faith suspects, any wrongdoing, they are expected to promptly report it so that an investigation can be conducted and appropriate action taken. To report a complaint, click on "Open a New Ticket." To check status of a reported complaint, please click on "Check Ticket Status." If you would prefer to file your complaint via telephone, please call 559-587-4233.
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Nature of Complaint * Billing Error Charges of Fee Collection Practice Collector's Attitude Consumer Responsibility Defective Goods or Unauthorized Charge Good Collection Call Other Payment Balance Wrong Party
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